LA flight Evaluation

The recent crash of Lion might be technical in nature, but is also a manifestation of its organizational failure.
I unfortunately has unprecedented access to.

In 3 days, over 560 flights were delayed.

Thousands of passengers stranded for 24 hours of more.

This explanation was ridiculed.

I was scheduled to depart Jakarta at 5:05 a.m. and arrive in Maluku at ..

This itinerary developed into a 30-hour trip.

Some unusual sop became apparent from my experience.

No information is good information.

I checked in for my 5:05 flight at …, even though no plane was available.




I confirmed this with staff hours later.

But no passengers were informed.

At ..LI announced the plane would depart at ..

I asked the young worker manning the gate if the flight was still on schedule

I wondered why he looked scared. I soon found out.

Workers are expendable, and managers are cowards. (diumpankan – pengeceut).

They began to snap. (membentak)

The young worker was trapped behind the cs counter by a mob …

They only had one demand to know what time their flight would leave.

He keyed the radio, asking for information. He keyed it and keyed again.


Nothing. He tried to use his mobile to call the operations center. No answer.

At around …with passengers screaming and knocking over a computer terminal,..

He tried to flee and was assaulted.

Some of the passengers kept his radio.

The other customers milled around.

A woman was trying to reach her father’s funeral in Sby. She missed it.

We hustled off the plane by stewards who assured us to the next flight was in 45 minutes. (diusir cepat-cepat).

However we discover there was no Ambon-bound plane.

Another mob besieged the transit desk, surrounding yet more young staff abandoned by their managers.

He said there was never an Ambon-bound plane, and ..

LI Jakarta tactic was to dissipate the concentration of enraged passengers to other airports.
I have been with LI for 2 months and hated it.

Are all staff similarly under-trained, under-appreciated, including mechanics, inspectors, and crew?

Such failures are indicative of other failures. That simply they haven’t seen the light of day.

If the responsible people leave, ..how about the ones who stay and become managers?

It never adequately explained or took responsibility for 2015 collapse.

This failure is accepted.

He will built an aviation empire,

The main lesson from 2015 was that …LI had no risk management model, no contingency plan, and no standard operating procedures.

If they did have them, they existed only on paper.

It will likely be explained as technical failure.

I cannot escape the image of a crew of underpaid, under-trained, and under-appreciated mechanics that couldn’t get jobs with better airlines.

They allowed a plane to return to service with a faulty airspeed indicator – four times.

The last flight bearing 189 souls blown apart in the sea off Karawang.